Tier II

Tier II builds on and expands the core content of the successful Tier I program.

• Managing Uncertainty
• Project Management
• Managing Budget Development
• Strategic Planning and Financial Performance
• Building the Contemporary Workplace
• Negotiations
• Patient Safety and Translational Research
• Managers as Leaders—The Capstone Experience
    

Managing Uncertainty

Stephen Gilliland, Ph.D.

• Identify key issues in Health Care Reform
• Recognize nature of uncertainty and effective approaches.
• Identify skills for seeking input from subordinates and teammates.
• Describe how to build personal adaptability and a learning culture.
• Recognize the importance of sustaining vision during times of uncertainty.
• Identify the 8 stages of successful change.

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Project Management

Gerard M. Wilhelm, BA

• Demonstrate the advantages of using Project Management “Best Practices”.
• Illustrate the key components of the Project Plan.
• Examine how project success can be tracked and reported.
• Describe how to collect and retain intellectual capital.

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Managing Budget Development

• Define budget terminology.
• Describe cost behavior.
• Create cost functions and flexible budgets.
• Analyze budget reports and evaluate variances.

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Strategic Planning and Financial Performance

• Identify the 5 ‘players’ in healthcare today and their unique contribution.
• Describe the basics of healthcare reimbursement including Pay for Performance.
• Identify the key data elements needed to monitor the department budget.
• Identify and describe the department level variance analysis.
• Identify emerging trends & their relationship to financial performance.
• Identify the top 3 questions that your CEO may ask about you about your department’s financial performance.

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Building the Contemporary Workplace

Joyce Benjamin, RN, MSN

• Identify characteristics of workplaces that attract and retain healthcare employees.
• Integrate advocacy and accountability.
• Delineate strategies for creating a competent work team.
• Describe how to leverage diversity to create a collegial work team.
• Discuss the contribution of participative decision making to an attractive work environment.

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Negotiations

Barry Goldman, PhD, JD
Carol Hatler, RN., Ph.D.

• Identify how to better resolve conflicts & misunderstandings.
• Describe different conflict styles.
• Recognize when conflict is good.
• Demonstrate different third-party conflict resolution methods to be used by managers.
• Identify process of planning for negotiating.

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Patient Safety and Translational Research

Joyce Verran, PhD, RN, FAAN
Judy Effken, PhD, RN, FACI, FAAN

• Analyze the scope of safety problems in health care.
• Identify National, Regional and Local Safety Initiatives that are applicable to the work setting.
• Evaluate safety strategies for application to the workplace.
• Propose strategies to improve a specific safety issue.
• Apply principals of translational research.

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Managers as Leaders – The Capstone Experience

• Synthesize major learning points of Tier II courses.
• Examine leadership competencies along the continuum using the AzNA/AzONE leadership competency model.
• Identify what managers as leaders do.

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